Support

What to Expect with Charlie Company Media

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Onboarding call
Where every campaign starts
Quality review
Before anything goes live
Monthly report
Rankings, traffic, leads and money
Direct line
Phone and email for your team

How we build a campaign that works for you

01

Onboarding call

A personal call to understand your business, goals and market. Campaign creation collects everything needed to build a strategy tailored to you.

02

Campaign build

Design, content, Search Everywhere Optimization and your business management platform are built by our in-house team.

03

Quality review

Before going live, every detail passes through quality control.

04

Launch

Your site is published and submitted to Google, and monthly reporting begins.

Your team

Campaign creation

Collects your services, service area, competitors and goals on the onboarding call.

Design and content

Builds your website and writes service, area and FAQ pages.

Search and listings

Runs Search Everywhere Optimization, directories and your Google Business Profile.

Support

US-based help by phone, email and from inside your platform.

Relationship manager

Your single point of contact for the life of the account.

Reporting

Prepares your monthly report and reviews it with you.

How it works

Unleash Your Business Superpowers

01

What to Expect with Search Everywhere Optimization

  • Onboarding call and Business Management Platform setup
  • Optimize your presence across search engines, maps, AI results, and key directories
  • Gain domain access and launch or enhance your website
  • Begin on-page, off-page, and platform-wide SEO optimizations
  • Start seeing visibility and ranking improvements (estimated 90–120 days)
02

How We Help You Grow

  • Stay in touch with customers and generate repeat business
  • Manage all client records, notes, and documents in one place
  • Send invoices and accept payments online
  • Book more jobs and manage your calendar with ease
03

Attract New Customers With:

  • A Website that converts visitors into leads
  • Active Social Media presence to boost your brand
  • Directory Listings to improve visibility
  • Ongoing SEO to move up in Google rankings
  • Digital Ads to drive targeted traffic
  • Online Reviews that build trust
  • Radio Advertising to stay top-of-mind in your community

Throughout the process, our experts are available Monday–Friday, 9:00am–5:00pm CST for updates, edits, and progress reviews.

Getting-started questions

How long until my campaign is live?

Most campaigns move from onboarding call to launch in a few weeks. You approve the site before it goes live.

What do I need to provide?

Your services, service area, logo and any photos of your work. Our team writes the content and supplies imagery.

When do I see the first report?

The month after launch, then every month, with your team available to walk through it.

Is there a long-term contract?

No. Every plan is month to month. We work to earn your business every month rather than locking you in.

Who do I talk to when I have a question?

A US-based support team and a dedicated relationship manager who knows your account. Call (210) 480-6345, Monday to Friday, 9am to 5pm Central, or message us from inside your platform.

How do I see what it is doing for me?

Every month you receive a report covering site visits, leads captured, estimates and invoices sent, money collected, messages and appointments. You can also sign in to your platform at any time.

Mobile app

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